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DOA –Dead on Arrival implies that the product either cannot be turned on or be ready in use after taking out from the box. Buyer must report this situation to the seller within 48 hours upon the item is delivered. If the item is not tested or examined by the buyer within the first 48 hours after the good is received, DOA returned policy would not be granted to the buyer. No further exception will be considered about the time issue. The 48 hours period starts at the item shows “delivered” from the courier service’s tracking system. Replacement will be made on “DOA” item. In the event that a replacement cannot be made due to product availability or any other reasons, bekinsonline.com will repair the product for the buyer. A repair order may take up to 30 business days starting from the day when bekinsonline.com received the defective unit. The seller, bekinsonline.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
NOTE: We will not be able to replace any DOA phone if the protective material on the screen and keypad has been removed or if there is any scratch or damage on the phone. The phone will be sent for repair under normal warranty claim procedure if the DOA claim is disapproved.
Each product is undertaking by seven-day limited warranty repair coverage. Intermittent issues on the product will not be covered under our limited warranty policy. The fault that described by the buyer MUST not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, bekinsonline.com has the right to make the final decision on whether the issue pointed out is considered permanent defects or not. The seller, bekinsonline.com has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless the problem is permanent or not. Please refer to our product compatibility section regarding on the description of network dependent features. The seller, bekinsonline.com has the right to determine whether the issue pointed out by the buyers is considered a network dependent feature or not. The seller, bekinsonline.com has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
Under any circumstances, the seller, bekinsonline.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. The seller, bekinsonline.com also has the right to make the final decision on whether the issue pointed out by the buyer is consider a defect or not. In the event that a replacement or repair is not granted to the buyer, the buyer will have to find their own repair source and is responsible for all the related cost and expenses.
The repair process by bekinsonline.com might take up to 30 business days upon received of the product from the buyer.
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